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FAQ

  • Q Can you accept OEM orders and my country has different power supply with China,does your machine work under 100~110V or 240V?

    A Available, once you meet our order quantity,we accept OEM orders. And we have been supplying machines around the world,  110~380V are available.
  • Q The products looks same, but why your price is higher?

    A
    All the hidden costs are buried in details that are hard for the general public to notice,such as frame thickness,cable management......
  • Q How about your warranty?

    A
    Our warranty is 12 months. Normally, the general after-sale service may be as below:
    1) The technical support is permanent.
    2) The paid spares parts could be provided at any time.
    3) We have dealers in some countries to offer compensable service.
     
  • Q Why the model name of your machine same as the machine form other company?

    A
    Since these machines have long history and are very popular in the market, it may be indeed possible that some machine models are similar as others. What we may think is that the machine model does not make big difference. 
    And the criteria for machines may depend on the technical support and quality of the machines.
  • Q Do you have any certificate?

    A
    We have passed ISO9001:2008,ISO14001 and obtained CE certificate.
     
  • Q How can I pay my order?

    A
    We can accept payment through T/T、L/C、PayPal、ChatPay. 
  • Q Can you send me the video to show how the machine works?

    A
    Certainly, we have video of every standard machine and can send to you by Email or other way you want.
     
     
  • Q Are you a factory or a trading company?

    A
    We are foreign trade deparment from our factory, our factory directly manufacture food  machines and packaging machines, we provide perfect OEM and after-sale service. We export machines to over 60 countries.
     

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